Draft · not effective · review-2026-11-05-v2

Policies

Draft policies for review. Commercial conditions and legal details must be approved before the booking service goes live.

Booking and confirmation

This website currently provides property information, live availability estimates and a local stay planner. The planner does not send a reservation request or reserve accommodation. Contact AN Residence for an offer. Before accepting a booking, the residence must provide the operator identity, exact dates, apartment category, guest numbers, total price, payment schedule and applicable cancellation terms in a form you can retain. An availability search, an enquiry or an unverified transfer is not a reservation confirmation. Bookings made through another platform follow the conditions disclosed and accepted through that channel, subject to mandatory consumer rights.

Prices, taxes and inclusions

Date-specific availability and estimated accommodation prices come from GoHost and can change before confirmation. An estimate is not a final all-inclusive quotation and does not hold a room. The written offer must identify the currency, number of apartments and nights, total accommodation price, VAT and other mandatory charges, inclusions and any separately priced services. Optional extras require your express agreement; they must not be added through preselected choices. Historic starting prices and editorial articles do not replace the offer for your selected stay.

Payment, prepayments and security deposits

Online payment and automatic booking are not enabled. Do not send card details, banking passwords or one-time codes through this website or email. Request written payment instructions from the residence using the published contact details and verify any changed bank details before transferring. The amount due, payment deadlines, balance, receipt or invoice arrangements and any security deposit must be disclosed before you accept an offer. A reservation prepayment and a refundable damage deposit serve different purposes. No deposit amount or forfeiture rule is established by this draft.

Changes, cancellation, refunds and no-shows

Before acceptance, each offer must state the last cancellation date and time in Hanoi time (UTC+7), any cancellation charge and its calculation base, amendment rules, no-show and early-departure terms. This draft establishes no cancellation percentage, automatic forfeiture or non-refundable rate. Send a request with your booking reference, dates and contact details; obtain written confirmation of any change. Where a refund is due under the agreed terms or applicable law, the written response should identify the amount, any lawful deduction with its basis, refund method and expected processing time. Fees and timing must not be invented after purchase. These terms do not remove statutory remedies for non-provision or misdescription.

Arrival, departure and identification

Check-in and check-out times, late-arrival access and key collection will be provided in the written offer and arrival instructions. Early access and late departure depend on availability and any charge agreed in advance. Provide accurate guest information needed for lawful accommodation registration through the channel specified by the residence. Do not upload identity documents to this website. A particular apartment, floor, view or accessibility arrangement is guaranteed only if expressly confirmed.

Occupancy, children and bedding

Disclose the actual number of adults and children and each child’s age. Capacity, bed configuration, child supplements and extra beds require confirmation for the actual apartment and offer. Children are not automatically free. If the online inventory cannot accommodate your party, contact the residence rather than reducing the declared guest count. Adjoining apartments and a shared floor require explicit confirmation.

House rules, safety and damage

Smoking, pets, visitors, quiet hours, cooking and shared-facility rules must be disclosed before acceptance of a booking. Follow lawful safety instructions and report maintenance or safety concerns promptly. Any claim for damage must be supported by the condition record, explanation, reasonable assessment and applicable agreement or law; no automatic fine is created by this draft. Guests may question a charge and request supporting evidence. Nothing here excludes the residence’s legal responsibility for its own conduct.

Extended and monthly stays

An extended-stay offer must state the dates, rental total, electricity and water calculation, housekeeping and linen frequency, included services, security deposit, payment schedule, renewal and early-termination conditions. A calendar month and a fixed number of nights are different. A discount or utility inclusion is not inferred from the length of stay. Any separate contract must be available before acceptance and must preserve mandatory rights.

Personal information and privacy

The stay planner keeps entered names, email, phone and notes in temporary browser memory solely to show your local review screen; it does not submit them to AN Residence, GoHost or a payment provider. Availability requests send stay dates, guest counts and child ages to the website API; the GoHost lookup sends dates, not names or contact details. Hosting and network services process connection information needed to deliver and secure the website; this draft does not assert zero server logs. Do not enter passport, payment-card or sensitive personal information. Email or phone contact uses the service you select. Before enabling collection of enquiries or reservations, the operator must publish its identity, processing purposes and legal grounds, required and optional data, recipients and cross-border processing, retention rules, safeguards and rights-request procedure. Contact anresidence107h3m@gmail.com for privacy questions; rights to information, access, correction, withdrawal, deletion and complaint apply as provided by law, subject to lawful retention. No marketing consent is bundled with a stay request.

Browser storage and external services

The journal may store the language preference under an-lang in your browser’s local storage. It contains a language code, not booking details, and persists until cleared or replaced. You can remove it by clearing this website’s site data in browser settings; the URL still identifies the page language. Stay dates and guest counts may appear in navigation links; names, phone numbers and email addresses must not be included in those links. The new pages do not load advertising or analytics tags. Maps, email and phone links open external services with their own privacy terms. Optional tracking will require a fresh inventory and appropriate consent controls before activation.

Support, complaints and dispute resolution

Contact AN Residence at anresidence107h3m@gmail.com or +84 905 991 979 with your booking reference, dates, issue, supporting records and proposed remedy. Avoid sending identity or card documents unnecessarily. Keep the offer, confirmation, terms and payment records. Complaints should be addressed through negotiation first without restricting your right to seek mediation, assistance from competent consumer authorities, arbitration where validly agreed, or a competent court under applicable law. Statutory complaint and negotiation duties apply; this draft does not impose an exclusive forum, waive legal rights or set an unsupported refund deadline.

Website terms, operator information and changes

AN Residence is the property brand at 107 Ô Đồng Lầm, Hanoi; the verified legal operator name, business registration, tax information and registered address remain to be supplied before online room sales are activated. This policy is a disclosure and draft framework for the current information and planning service, not an approved room-sale contract. Use the site lawfully and do not attempt unauthorised access, disruption or misuse of another person’s data. Travel articles provide general planning information; verify time-sensitive details with their operator. Public terms must be available before agreement, and later changes must not retrospectively alter a confirmed booking without a lawful basis. Mandatory Vietnamese consumer rights prevail over conflicting terms; a foreign-language version does not reduce protections provided by applicable law.

Tell us your dates, party size and apartment preferences. AN Residence can confirm the available options and applicable conditions.

+84 905 991 979 anresidence107h3m@gmail.com

107 Ô Đồng Lầm · Hà Nội